Training Manager

Role Summary

The Training Manager owns the training calendar, training center logistics, and systems-of-record accuracy for all scheduled events. This role is the operational hub that keeps the training pipeline synchronized across Airtable, Jira, the LMS, and the public-facing website, and ensures compliance documentation gets submitted on time.

This role is distinct from the Instructor Manager, who owns the instructors themselves. The Training Manager owns the calendar, the facilities, and the logistics around a training event. Reports to the Director of Training Operations.

Key Responsibilities

Calendar and Scheduling

• Align the training event pipeline with the long-range calendar, coordinating with the Director of Training Operations and the Instructor Manager
• Add dates and events to all systems of record, including Jira, Airtable, and the instructor schedule
• Synchronize systems of record so calendar data stays consistent across platforms
• Close out weekly trainings in Airtable, Jira, the LMS, and other systems of record

Training Centers and Facilities

• Manage all training facilities and track training equipment across locations, including the Warehouse, Swannanoa, VIEW Center, TEC, and Retrotec

Compliance and Documentation

• Track and submit pre- and post-training notifications for all Lead classes to the correct governing body (NC, EPA, VT)
• Collect and submit documentation for BPI and EA house certification as required
• Order BPI exams and maintain adequate inventory

Communication and Coordination

• Notify Marketing of class changes, sell-outs, or cancellations so the website can be updated accordingly
• Update WAP dashboards with any training changes
• Communicate internally about upcoming trainings, available capacity, and training criteria

Reporting and Resources

• Consolidate and send out rosters for invoicing each month, as needed
• Create training resources as needed, including PDF calendars, resource lists, and training visuals
• Manage knowledge management systems, ensuring updates are entered consistently

What We're Looking For

• Project management skills, with the ability to keep multiple training events, deadlines, and moving pieces on track at once
• Extreme organization and attention to detail
• Creativity and a willingness to find solutions when logistics get complicated
• Proficiency with Google Suite (Docs, Sheets, Drive, Calendar)
• Comfort learning and working across multiple systems of record (Airtable, Jira, the LMS)
• Strong written and verbal communication, since this role coordinates regularly with Marketing, WAP agencies, and compliance bodies
• Ability to manage competing deadlines without letting details slip